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Token doesn't work - support not responding.

Looking for assistance with a cryptostorm connection issue? Post here & we'll help out. Also: if you're not sure where to post, do so here & we'll move things around as needed. Also: for quickest support, email our oddly calm & easygoing support reps at support@cryptostorm.is :)

Topic Author
Hyam

Token doesn't work - support not responding.

Post by Hyam » Thu Nov 28, 2019 12:30 am

I've been trying to get Cryptostorm to respond for several days. My token doesn't seem to work - I can't connect over openvpn, and I can't persuade the website to return a wireguard response. Token checking at cryptostorm.nu doesn't exist - the site is down, and has been all week. The free wireguard /does/ work. Which is the one thing that gives me some hope.

I'm right at the point of disputing the charge now, as I'm not getting the services I paid for. Is cryptostorm just a scam? I'm starting to feel very scammed.

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parityboy
Site Admin
Posts: 1233
Joined: Wed Feb 05, 2014 3:47 am

Re: Token doesn't work - support not responding.

Post by parityboy » Thu Nov 28, 2019 5:51 am

@OP

Cryptostorm is definitely not a scam, I've been using it since 2014, basically since launch day. :)

Can you post any logs from your OpenVPN connection attempts (I don't use Wireguard so I'm not familiar with it)? Also which server are you trying to connect to?


cstormer
Posts: 1
Joined: Thu Nov 28, 2019 7:49 am

Re: Token doesn't work - support not responding.

Post by cstormer » Thu Nov 28, 2019 7:56 am

They are not responding on twitter, irc server is down, wireguard not working.
Something's definitively happening.
I hope the boys are ok.


Topic Author
walruspit

Re: Token doesn't work - support not responding.

Post by walruspit » Thu Nov 28, 2019 1:53 pm

I'm in the same boat with Wireguard. I purchased a new token recently and the Wireguard page just isn't playing along. IRC is still working though (I couldn't get the webclient to work, but I'm connected through Pidgin just fine.


lilb0y
Posts: 1
Joined: Thu Nov 28, 2019 1:38 pm

Re: Token doesn't work - support not responding.

Post by lilb0y » Thu Nov 28, 2019 4:09 pm

It's the same problem with me. I bought 3 tokens for a test. Nothing's working. I can't create Wireguard keys and OpenVPN doesn't establish a connection.

I have contacted the support several times and there is no reaction.

What a bad provider and service.....

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parityboy
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Joined: Wed Feb 05, 2014 3:47 am

Re: Token doesn't work - support not responding.

Post by parityboy » Thu Nov 28, 2019 10:34 pm

cstormer wrote:
Thu Nov 28, 2019 7:56 am
They are not responding on twitter, irc server is down, wireguard not working.
Something's definitively happening.
I hope the boys are ok.
If you have a native IRC client, you can hop onto IRC at irc.cryptostorm.is, port 6697 (SSL) or 6667 (non-SSL).

lilb0y wrote:
Thu Nov 28, 2019 4:09 pm
It's the same problem with me. I bought 3 tokens for a test. Nothing's working. I can't create Wireguard keys and OpenVPN doesn't establish a connection.

I have contacted the support several times and there is no reaction.

What a bad provider and service.....
With OpenVPN, which configs are you using (RSA, ed448, ed25519)? Also which server are you trying to connect to? Could you post any logs?

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parityboy
Site Admin
Posts: 1233
Joined: Wed Feb 05, 2014 3:47 am

Re: Token doesn't work - support not responding.

Post by parityboy » Sat Nov 30, 2019 9:13 am

@OP

I owe you an apology: I saw your latest posts and managed to hit the "Disapprove" button, which was damned careless of me; once again, I apologise.

On a more technical note, if you wish to know which nodes are available, check my sig for an uptime page. For some odd reason, Moldova spent a day offline but has somehow come back up.


Topic Author
Hyam

Re: Token doesn't work - support not responding.

Post by Hyam » Sat Nov 30, 2019 7:21 pm

Haha. It happens. Thanks for owning it.

The site I want has been down for 9 days and counting now. :/

As have a few others. It's very disappointing.


DudeOfLondon
Posts: 81
Joined: Sat Jan 10, 2015 5:14 pm

Re: Token doesn't work - support not responding.

Post by DudeOfLondon » Sat Nov 30, 2019 11:46 pm

I experience wireguard problems since a couple of days. Though it seems to affect more the Eurpoean servers.
In the log I get:

Code: Select all

2019-11-30 19:54:38.145: [TUN] [cs-frankfurt] peer(xxx…xxx) - Handshake did not complete after 5 seconds, retrying (try 2)

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parityboy
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Re: Token doesn't work - support not responding.

Post by parityboy » Mon Dec 02, 2019 1:54 am

@Hyam

Thanks for not going off at the deep end. :D And yes, it is disappointing but more worrying than disappointing.

@DudeOfLondon

It looks like the Wireguard instance at the Frankfurt server has fallen over. The OpenVPN instance is up and running (I'm connected to it right now).


repichas
Posts: 1
Joined: Mon Dec 02, 2019 11:50 am

Re: Token doesn't work - support not responding.

Post by repichas » Mon Dec 02, 2019 11:58 am

Fortunately my token works with the OpenVPN instance, but there is no response from the website when trying to add a wireguard key. Tried contacting support just like OP but no response to my request either... I hope they will restore it soon enough.


DudeOfLondon
Posts: 81
Joined: Sat Jan 10, 2015 5:14 pm

Re: Token doesn't work - support not responding.

Post by DudeOfLondon » Mon Dec 02, 2019 8:14 pm

The wireguard servers seem to be ok again.


Topic Author
csrip

Re: Token doesn't work - support not responding.

Post by csrip » Tue Dec 03, 2019 2:48 am

Authorities Seized Cryptostorm, df catched and now cryptostorm operated by fbi


AnonAsPossible
Posts: 11
Joined: Fri Feb 10, 2017 3:49 am

Re: Token doesn't work - support not responding.

Post by AnonAsPossible » Tue Dec 03, 2019 10:32 pm

csrip wrote:
Tue Dec 03, 2019 2:48 am
Authorities Seized Cryptostorm, df catched and now cryptostorm operated by fbi
WTF!? Is this true??

Can df personally respond? When was the last time he was seen?

df and the most of the team live in Canada?! Correct?


DudeOfLondon
Posts: 81
Joined: Sat Jan 10, 2015 5:14 pm

Re: Token doesn't work - support not responding.

Post by DudeOfLondon » Wed Dec 04, 2019 12:46 am

parityboy wrote:
Thu Nov 28, 2019 10:34 pm
cstormer wrote:
Thu Nov 28, 2019 7:56 am
They are not responding on twitter, irc server is down, wireguard not working.
Something's definitively happening.
I hope the boys are ok.
If you have a native IRC client, you can hop onto IRC at irc.cryptostorm.is, port 6697 (SSL) or 6667 (non-SSL).

Well, when trying to connect with SSL, I get the error "error: certificate issuer of the remote host unknown/not recognized"

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parityboy
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Joined: Wed Feb 05, 2014 3:47 am

Re: Token doesn't work - support not responding.

Post by parityboy » Wed Dec 04, 2019 5:14 am

@DudeOfLondon

When I connect (using Konversation) I get

Code: Select all

[SSL Connection Warning] The SSL certificate for the server irc.cryptostorm.is (port 6697) failed the authenticity check.
likely due to the SSL certificate being self-signed. Odd that they never replaced it with a Let's Encrypt cert, but the IRC server has always used that self-signed certificate.

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sysfu
Posts: 51
Joined: Mon Nov 24, 2014 10:22 am

Re: Token doesn't work - support not responding.

Post by sysfu » Wed Dec 04, 2019 9:06 pm

cstormer wrote:
Thu Nov 28, 2019 7:56 am
They are not responding on twitter, irc server is down, wireguard not working.
Something's definitively happening.
I hope the boys are ok.
I contacted them on Nov 22nd via Keybase regarding Wireguard web pages not returning tokens.

That communication remains unanswered and they have yet to respond to two additional follow-up messages via Keybase.


DudeOfLondon
Posts: 81
Joined: Sat Jan 10, 2015 5:14 pm

Re: Token doesn't work - support not responding.

Post by DudeOfLondon » Thu Dec 05, 2019 5:16 am

Also some European servers don't load all webpages. eg. the Frankfurt node does oly load half of my websites. Not ebven this forum loads with the Frankfurt node.

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parityboy
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Posts: 1233
Joined: Wed Feb 05, 2014 3:47 am

Re: Token doesn't work - support not responding.

Post by parityboy » Fri Dec 06, 2019 12:10 am

DudeOfLondon wrote:
Thu Dec 05, 2019 5:16 am
Also some European servers don't load all webpages. eg. the Frankfurt node does oly load half of my websites. Not ebven this forum loads with the Frankfurt node.
I could be wrong but apart from a misconfiguration, the Frankfurt node might have a flaky network card in it.

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